More than five years ago, I helped conduct an exercise with a large, diverse group of public transportation drivers. Each participant was given the same set of cards with one word typed clearly on each. They read: Asian, Middle Eastern, African-American, Hispanic, – etc. The group was instructed to listen to a
MoreAug 2011 (original, 2009) by Nile Harper This article is an abridged version of a case study that appears in
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